Delivery of goods
6.1 The Buyer may choose one of the delivery methods indicated on the Website. The price of delivery depends on the method of delivery chosen by the Buyer.
6.2 The Buyer may accept the goods ordered by himself by presenting a valid identity document (identity card, passport or driving licence) or by another person indicated at the time of ordering who presents his identity document to the representative of the company delivering the goods.
6.3 If the Buyer chooses to collect the goods from one of the Lithuanian Post Offices at the time of ordering, the Buyer shall be subject to the rules of collection of goods, which are available for inspection HERE.
6.4 If the Buyer chooses to collect the goods from one of Omniva’s post offices at the time of ordering, the Buyer shall be subject to the collection rules, which are available at HERE.
6.5 If the Buyer chooses to collect the Goods from one of LP EXPRESS at the time of ordering, the Buyer shall be subject to the Collection Policy, which is available at HERE.
6.6 In the case of delivery of goods by courier, the Buyer must sign the document of transfer and acceptance of the shipment. Once the Buyer has signed the delivery note, the goods shall be deemed to have been delivered. The risk of accidental loss of or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer.
6.7 The Seller shall deliver the Goods to the Buyer in accordance with the terms set out in the order confirmation. In exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller undertakes to contact the Buyer immediately and to inform the Buyer of any change in the delivery dates. If the Seller fails to deliver the goods within the additional period agreed between the parties, the Buyer shall have the right to withdraw from the contract of sale of the goods and to claim a full refund of the amount paid.
6.8 The Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller, or due to circumstances beyond the Buyer’s control.
6.9 If the Buyer fails to collect the Goods within the time limit or fails to deliver the Goods to the Buyer and the Buyer has paid for the Goods and their delivery, the Goods shall be returned to the Seller, the Contract of Sale and Purchase of the Goods shall be terminated, and the Buyer shall be refunded the money paid for the Goods, less any bank charges and delivery charges payable by the Seller.
6.10. If the Buyer fails to collect the Goods within the time limit or fails to deliver the Goods to the Buyer, and the Buyer has not paid for the Goods, such Goods shall be returned to the Seller and the Contract of Sale of the Goods shall be cancelled.
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Returning the goods
9. QUALITY OF GOODS AND BUYER’S RIGHTS WHEN SOLD GOODS OF DEFECTIVE QUALITY
9.1. the Goods are in conformity with the Contract and are of good quality if:
9.1.1. the item corresponds to the description provided by the Seller and has the same characteristics as the item provided by the Seller as a sample or model;
9.1.2. the item is suitable for the purpose for which items of this type are normally used;
9.1.3. the item is suitable for the specific purpose for which the Buyer has notified the Seller at the time of entering into the Contract and to which the Seller has agreed;
9.1.4. the item is of a quality that is typical of items of the same nature and that the Buyer can reasonably expect from the nature of the item and from the publicly available statements, including advertising and labelling, made by the manufacturer of the item, its representative or the Seller as to the specific characteristics of the item.
9.2 The photographs of the Goods on the Website are for illustrative purposes only and are exemplary. The colours, inscriptions, parameters, dimensions, sizes, functions and/or any other features of the original products may appear differently than in reality due to their visual characteristics, and the Buyer must therefore be guided by the characteristics of the goods as set out in the descriptions of the goods.
9.3 The Buyer who has been sold goods of unsatisfactory quality shall have the right to choose, at his option, within a reasonable period of time, but not later than 2 years from the date of delivery of the goods, to choose one of the available remedies:
9.3.1. require the Seller to rectify (repair) the defects in the goods free of charge;
9.3.2. require the Seller to replace, free of charge, the defective product with a product of suitable quality;
9.3.3. require the Seller to reduce the price accordingly;
9.3.4. unilaterally terminate the Contract and demand reimbursement of the price paid.
9.4 The Buyer shall not be entitled to terminate the Contract if the defect is minor.
9.5 No refunds will be given for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.
9.6 The Buyer may return Goods of unsatisfactory quality by logging in to their account on the Website. If the Buyer does not have an account on the Website, the Buyer must create one and enter the order number of the goods. When returning the goods, the Buyer shall specify the defects in the goods in his account and attach a photograph clearly showing the defects. Once the Seller has approved the Buyer’s request for the return of the Goods, a return sticker is generated, which the Buyer must deliver by registered mail to the address indicated by the Seller and send the tracking code of the returned Goods to the Seller’s email address, together with the Goods to be returned and a receipt confirming the cost of returning the Goods, no later than within 14 (fourteen) days from the date of the confirmation of the Seller’s approval.
9.7 If the Seller acknowledges that the goods sold to the Buyer were of inadequate quality, the Seller shall refund the price paid by the Buyer for the goods no later than within 14 (fourteen) days from the date of receipt of goods. The Seller shall also reimburse the Buyer for the costs of returning the goods of unsatisfactory quality.
9.8 When returning the Goods, the Buyer must pack the Goods properly so that they are not damaged during shipment. The Seller shall not be liable for parcels sent by the Buyer which have been incorrectly packed, incorrectly addressed, or lost or damaged during return to the Seller.
9.9.If the Seller accepts that the goods sold to the Buyer were of satisfactory quality, or the defect in the goods is minor, or the goods have become defective as a result of the Buyer’s actions referred to in clause 9.5 and the Buyer’s request is not granted, the Seller shall return the goods to the Buyer, without any refund of the amount paid by the Buyer and without reimbursement of the cost of return.
9.10. When an item of defective quality is replaced by an analogous item which differs in dimensions, model, type or other characteristics, the Buyer shall pay the difference between the contractual price and the price of the new item at the time of replacement. In such a case, the Seller shall also reimburse the Buyer for the costs of returning the faulty goods.
For any questions, please contact firstname.lastname@example.org